Refund policy
SBSC - Small Biz Shipping Co Refund Policy
No Refund, Return, or Exchange Policy
Thank you so much for joining the SBSC Family! We appreciate your business and always strive for the highest quality products and best customer service to ensure that you are completely satisfied!
Due to the nature of our products, we have had to create a strict no return and no refund policy. Offering one-time use products such as poly mailers, transfers, uv dtf, etc. does not allow us to offer refunds, returns, or exchanges. All Sales Are Final.
However, we do know that there will be times where the product quality or other issue may warrant a return, refund, or exchange. In these special circumstances it will be up to Small Biz Shipping Co. to determine if that return, refund, or exchange can be made. If you believe your order meets this criteria, please contact our customer service at Hello@SmallBizShippingCo.com
*International refunds: Shipping costs will be deducted from the return amount, on top of the 25% Restock Fee*
If you do qualify for a return, refund, or exchange, please know that your order cannot exceed a 10-day window from the delivery date noted on the tracking number for your order.
If you have any other questions, you can always contact us at hello@smallbizshippingco.com.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.